Privacy Policy

Privacy Policy for TrackVolt
Effective Date: April 2025

Welcome to TrackVolt! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and shop at www.trackvolt.co.uk (the “Website”).

Who We Are

TrackVolt is a UK-based online retailer offering smart car accessories across four major categories:

  • Lighting & Visuals
  • Power & Charging
  • Safety & Monitoring
  • Smart Diagnostics & Performance

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect and process the following categories of personal data:

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party providers; we do not store card information)
  • Order history and customer support communications

Automatically Collected Information

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent on our site
  • Cookies and tracking technologies (see our Cookie Policy)

Information from Third Parties

  • Payment processors (e.g., PayPal, Stripe)
  • Marketing and analytics providers (e.g., Google Analytics, Facebook Pixel)

How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To communicate with you about your order or support queries
  • To improve and personalise your shopping experience
  • To send you marketing communications (with your consent)
  • To comply with legal obligations (e.g., tax, fraud prevention)

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties:

  • Payment service providers (e.g., PayPal, Stripe)
  • Delivery and logistics partners (e.g., Royal Mail, DPD)
  • IT and system administration service providers
  • Analytics and marketing platforms (e.g., Google, Meta)
  • Legal and regulatory authorities, if required by law

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting obligations. For example, we typically retain order records for up to 6 years for tax purposes.

Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data in certain circumstances
  • Object to or restrict processing
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: admin@trackvolt.co.uk

Data Security

We use appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure payment gateways, access controls, and regular monitoring.

International Transfers

Your data may be transferred outside the UK for processing (e.g., if our service providers are based overseas). When this occurs, we ensure appropriate safeguards are in place to protect your data (e.g., UK IDTA or standard contractual clauses).

Cookies

We use cookies and similar technologies to enhance your browsing experience and gather usage analytics. For details, please see our [Cookie Policy].

Updates to This Privacy Policy

We may update this policy occasionally. If we make significant changes, we will notify you via the Website or email.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: admin@trackvolt.co.uk
Address: TrackVolt, United Kingdom